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Return Policy on the Website pl.iverylab.com


We strive to provide our customers with only high-quality products, but we understand that in some cases there may be a need for a return or exchange. Please review the rules and conditions of return that apply on our website.

1. Return Conditions

You can return or exchange a product if the following conditions are met:

  • The product has not been used, its marketable condition, consumer properties, original packaging, and complete set have been preserved.
  • No more than 14 calendar days have passed since receiving the order.
  • You have proof of purchase (receipt or electronic document).

2. Non-returnable Items

According to the law, the following items are non-returnable:

  • Items of proper quality that have individually defined properties (e.g., opened packaging or broken seal).
  • Products related to personal hygiene or health if the packaging has been opened (including dietary supplements and vitamins).

3. Return Procedure

 

  1. Contact our support service via email info@iverylab.com or by phone +48124207060. Indicate the reason for the return, attach a photo of the product (if necessary), and provide the order details.
  2. After confirming the possibility of a return, you will be provided with information on further actions.
  3. Return the product to the specified address using a courier service or postal service convenient for you. The cost of return shipping is borne by the buyer (except in cases where the product has a manufacturing defect or was delivered by mistake).
  4. After receiving and checking the product, we will process a refund or exchange.


4. Refunds

  • Refunds are made to the same payment method you used when placing the order, within 5-10 business days after the return is confirmed.
  • In the case of returning a defective product or our error, the return shipping costs will be reimbursed.

5. Handling Complaints and Claims


If you are not satisfied with the quality of our product or service, please contact us via info@iverylab.com. We will review your complaint and take steps to resolve the issue as quickly as possible.

We value your trust and are always ready to accommodate our customers. If you have any questions, please contact us — we will help!
 

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